Returns & Refunds

Effective May 9, 2026

We want you to feel confident purchasing a TappaTag. This policy explains when a tag may be returned, when a refund is available, and how our lifetime replacement guarantee works.

30-Day Return Window

You may request a return within 30 days of purchase when the tag has not been activated and remains in its original, unused condition.

• The tag must be unactivated. Once a tag is activated and connected to a pet profile, it is no longer eligible for return.
• The product must be unused. Returned items should be in their original condition and include the components received with the order.
• Return shipping is paid by the customer. Original shipping charges and return shipping costs are not refundable, except where required by law.

How to Start a Return

1. Email hello@tappatag.com within 30 days of purchase.
2. Include your name, order number, and the reason for the return.
3. Wait for return instructions before mailing your item. Returns sent without prior approval may be delayed or refused.
4. Package the item securely and mail it using a trackable shipping method.

Refund Processing

After the returned item is received and reviewed, approved refunds will be issued to the original payment method. Bank and card processing times may vary.

We may reduce or deny a refund if the returned product has been activated, used, damaged after delivery, altered, or returned with missing components.

Activated Tags

Once a TappaTag is activated and protecting your pet, the sale is final and no refund will be issued, except where required by applicable law.

If an activated tag stops working under normal use, it may qualify for replacement under our lifetime replacement guarantee instead of a refund.

Damaged or Nonworking Items

If any part of your TappaTag fails within 30 days of receipt, contact us so we can provide a working replacement. For qualifying failures during this period, TappaTag covers the replacement and outbound shipping cost.

Lifetime Replacement Guarantee

Every TappaTag is backed by a lifetime replacement guarantee on the physical tag and AirTag housing when they fail under normal use.

• Within 30 days of receipt: We cover the qualifying replacement and outbound shipping.
• After 30 days: We replace qualifying failed tags or AirTag housings for the operational life of the product. The customer pays the applicable replacement shipping fee, currently $6 and subject to change with notice.
• No return is required: The original tag is permanently deactivated when the replacement is activated.
• Wear parts: Carabiner clips and rubber grommets are mechanical wear parts and are not included in the lifetime guarantee.

Items Not Covered by the Guarantee

The replacement guarantee does not cover:

• Lost or stolen tags;
• Chewing or other pet-caused damage;
• Intentional destruction or misuse;
• Water damage beyond normal wear;
• Unauthorized modifications; or
• Cosmetic wear that does not affect the tag's function.

Digital Services

Refunds, credits, or replacements are not issued because of changes to, suspension of, throttling of, limits on, or discontinuation of digital features such as private call relay, SMS alerts, reminders, walk logging, or related services.

Lost or Stolen Tags

Lost or stolen tags are not eligible for a warranty replacement. A new tag may be purchased and connected to your existing pet profile.

Questions

For return, refund, or replacement questions, contact us at hello@tappatag.com.